QUESTION $1$

$(25$ Marks$)$

"Retail businesses can use a knowledge management platform to centralize and democratize knowledge, making it available across their corporate offices, contact centers, and stores so that everyone can access the same up$-$to$-$date information." Based on a retail company of your choice, analyse the factors the chosen retail company$/$business should consider when implementing a knowledge management system.

QUESTION $2$

$(25$ Marks$)$

"All retailers have an extensive database of knowledge resources." Suggest a suitable knowledge management system$/$platform for the chosen retail business. Elaborate on why the suggested knowledge management system$/$platform is suitable for the chosen retail business.

"All retailers have an extensive database of knowledge resources." Suggest a suitable knowledge management system$/$platform for the chosen retail business. Elaborate on why the suggested knowledge management system$/$platform is suitable for the chosen retail business.