Review all materials from this module and write 3 key points for each of the following questions. Please write them in a list (bulleted point) format.

1. How can you analyze the "purpose" and the "audience" for the communication tasks such as information sharing, public relations, and providing direction?
2. What are the strategies for effective communication with clients and other staff?
3. What active listening techniques can you use to elicit information and demonstrate that opinions are valued?
4. How can you integrate interpersonal communication skills to foster rapport and trust?