Question: Review the Case Managing Diverse Generations in a Retail Setting on page 1 1 5 - 1 1 6 of the Harvey and Allard book

Review the Case Managing Diverse Generations in a Retail Setting" on page

115 - 116

of the Harvey and Allard book What are the generational issues faces with each employee? What cultural, historical, or societal issues may influence these generational issues?

2

How do these generational issues affect management of the department?

3 .

What can Julia do to improve customer service within the department

?

As an employer, how would you motivate each group and how would you help each group better understand each otherHow to solve

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