Review the section "Statistical Process Control Defined." Explain how environment and the Five M's can affect processes used in the following:

A hardware store:

A hospital:

An accounting firm:

A newspaper:

A factory:

A new-car dealership:

Explain the relationship that exists between the histogram and the control chart:

Contrast the histogram's characteristic of representing a "snapshot" of a process with a control chart:

Defend the statement that the operator of the process should be the owner and data plotter of the control chart, as opposed to a person from quality assurance or engineering, for example.

Comment on the significance of this statement: "Control chart parameters must be statistically derived and cannot simply be specifications or some arbitrary values that are based on production expectations."