Rewrite Establish a training program for the BES reliability-related tasks performed by system operators and shift supervisors, and implement the program. Include both initial training, utilized for the training of new system operators, and continuing training, utilized in maintaining qualified system operators and shift supervisors. Determine learning objectives and develop training materials for reliability coordinator, balancing authority, transmission service provider, and transmission operator functions. Provide training using simulation technology such as the Operator Training Simulator (OTS) that replicates the operational behavior of the BES during normal and emergency conditions. Conduct an annual evaluation of the established training program to identify any needed changes to the program and implement the changes identified