rewrite my essay Action Recommendations: RFC should develop a training program for their team members. Training and development are key for dealing with customer service issues. Investing in your team members shows that they are important to the organization. During training, employers can learn employees strengths and weaknesses. Which is key if an organization plans on cross-training. Team members that feel more valued tend to stay longer which helps with turnover (Panel, 2021). Accessible on-demand training gives employees agency to pursue their career goals, lean into their interests and take their future into their own hands. Offering training and education will increase engagement and offers a company a competitive advantage. Training team members on customer service will establish a network of people who trust a company enough to recommend it to others. These potential leads can not only convert to more sales, but it can also increase the companys visibility in the marketplace (Indeed Editorial Team, 2023). RFC should also consider offering an employee incentive program. Incentive programs are motivators for employees. There are many different types of incentives that can be offered. RFC is a gym and can easily implement such incentives as a complimentary annual membership, or a free personal training session. They could offer a financial incentive for the team member that receives the most compliments or has the highest sales for a specific time frame. Implementing employee incentive plans can come with many advantages, which include improving our sales, reducing employee turnover, and boosting the morale of our team (UNIKO Media Group & By UNIKO Media Group, 2020). Lastly, RFC should implement quarterly meetings with the clubs. The meetings will allow for team communication and outline the metrics for each club. The clubs can see how they rank against one another and how the goals align with the companys strategies. Mangers can provide team members can be provided with the data that is outlined in Appendix A, and the strategic company goals: Raise adult member visitations of two or more per week from 35% to 50% or more; 90% member satisfaction with staff interactions; Improve profitability by 10% or more annually; Continue current new member gain goals; And improve annual member retention from 62% to 75% or more. Team members would understand the goals of the organization and the important role they play in the success of the company. Managers can use this information to create sales goals or incentive plans for team members. Summary Tools such as the human resource card will allow Reyes Fitness Centers, Inc. to measure and manage the objectives they have created. As outlined in Appendix A, the RFC will be able to utilize the score to recognize the actions that are required to obtain the companys goals. These targeted strategies if implemented correctly will allow RCF to have increased revenue and team member retention while having decreased member retention.