Rewrite the given message which is too direct and too long and also written in a impolite & insulting way by accentuating positive language.

Dear Beth,

As you know, White label Industries has been ordering our safety supplies from you for over 15 years. We have always depended on you for quick and accurate service, which, unfortunately, looks like didn't happen this time. When our orders are not accurate and our safety gear is not what we ordered, you put our employees in jeopardy, and we loses money if employees don't have safety gear and can't work. You can imagine how shocked I was when I opened the order expecting face masks and goggles but found gloves and half the face masks I ordered. I was also surprised to see a bill that was $100 more than I planned. I tried to call you, but you didn't answer, so I left a voice message. I'm guessing you want to fix this quickly, so please call me or email me and let me know what you are going to do. If my employees do not have the masks and goggles by tomorrow, employees can't work, and we will have to shut down our production line, which will cost us a lot of money.

This was really a disappointing service, but I'm sure it won't happen again, as you have always been accurate in the past. We would hate to think that we need to go with a different supplier.

Thank you.

Ben.