Rex manages a team that is tasked with improving the customer service experience at a luxury$-$car company. In recent months, the company has received some distressing reviews regarding not only its sales team but also its car$-$service team. One team member, Caleb, confides in Rex that the most productive members of the team feel that they are "carrying" the other team members, and they don't like the fact that everyone on the team receives the same bonus when some team members don't contribute much at all. How might Rex solve this obstacle to team effectiveness?

Multiple Choice

$$ He should ask the team to collaborate on creating a team charter.

He should use team$-$building activities to create a sense of team cohesiveness.

$$ He should ensure that many different personality types are included in the team.