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rief Exercise 11-5 Balanced Scorecard

Review and complete the following incomplete statements about the use of the balanced scorecard.

Required:

Complete the following incomplete statements with the correct term from the list of terms provided (note that not all terms will be used):internal business, financial, value-added time, customer, learning and growth, defect-free production,throughput, productivity, production efficiency, non-value-added time.

a. TheSelectfinanciallearning and growthproductivitythroughputvalue-added timeItem 1perspective is captured in the ideal of being profit driven. Critical success factors under this perspective include sales andsegment margin.

b. The number of defect-free units that can be made in a given period is referred to asSelectfinanciallearning and growthproductivitythroughputvalue-added timeItem 2.

c. A commonly used measure of the relationship between outputs and inputs isSelectfinanciallearning and growthproductivitythroughputvalue-added timeItem 3.

d. SelectFinancialLearning and growthProductivityThroughputValue-added timeItem 4is the perspective that links the critical success factors from the other perspectives in the balanced scorecard.

e. Manufacturing cycle efficiency is calculated by dividingSelectfinanciallearning and growthproductivitythroughputvalue-added timeItem 5by themanufacturing cycle time.