Rita Lowe had worked for the same boss for eleven years. Over coffee one day, her friend, Sara, asked her. "What is it like to work for old Charlie?" Rita replied, "Oh, I guess it's okay. He pretty much leaves me alone. I more or less do my own thing." Then Sara said, "Well, you've been at that same job for eleven years. How are you doing in it? Does it look like you will ever be promoted? If you don't mind me saying so, I can't for the life of me see what you do has anything to do with the operation." Rita replied. "Well, first of all, I really don't have any idea of how I am doing. Charlie never really tells me, but I've always taken the attitude that no news is good news. As for what I do and how it contributes to the operation around here, Charlie mumbled something when I started the job about being important to the operation, but that was it. We really don't communicate very well." 1 Analyze Rita's last statement, "We really don't communicate very well." What is the status of superior-subordinate communication in this incident? Katz and Kahn identified five purposes of the superior-subordinate communication process. Which ones are being badly neglected in this case? 2 communication was said to be a personal process. Does this incident verify this contention? 3 Are there any implications in this incident for subordinate-initiated communication and for interactive communication?