Question: Rob is overwhelmed with all he has to do at work and often finds himself thinking of the next task rather than focusing on the

Rob is overwhelmed with all he has to do at work and often finds himself thinking of the next task rather than focusing on the current discussion he is having with a member of his staff. Which communication skill does Rob need to work on

?

Multiple choice question.

paying attention

being empathetic

providing feedback

creating hierarchy

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