Question: Robert has a reputation for being a cold person because she writes brutally frank bad news letters to clients. Instead, Robert should ________.?? a.take a

Robert has a reputation for being a cold person because she writes brutally frank bad news letters to clients. Instead, Robert should ________.??

a.take a writing course

b.use more sympathetic language and apologize for each point

c.use an indirect structure with a logical explanation

d.follow the bad news with a logical explanation

Bad news messages should be delivered using ________.????

a.the indirect strategy

b.the direct strategy

c.a mixture of the direct and indirect strategies

d.the indirect or direct strategy

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