Question: Robert is regarded by senior management as a hard - working manager. Employees agree that Robert is hardworking and hard to work for. They describe

Robert is regarded by senior management as a hard

-

working manager. Employees agree that Robert is hardworking and hard to work for. They describe Robert as a hard

-

working tyrant. When anyone in the group offers an idea or asks to discuss department goals without Robert's inviting them to speak, Robert merely fixes his stare on the person, and that look silences innovative ideas. Robert's influence tactic is: a

.

Information controlO b

.

Verbal persuasion c

.

Assertiveness d

.

Conflict management e

.

Silent authority

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