Role play 1 Interviewing the client In this role play, you will undertake an initial meeting with the new clients, Jennifer and Philip, for a maximum of 10 minutes. The clients have come to your office to undertake this meeting. The intent of the meeting is to find out the essential information you'll require to determine the clients' needs and move forward with proposing loan option/s at the next stage of the loan process. You may find the Fact Find document from the Written assignment {Task 17) helpful in completing this role play. You will need to do the following during your discussion: Greet and build rapport with Jennifer and Philip, the clients. Explain your responsible lending disclosure obligations - including providing Jennifer and Philip with the required documentation and explain its contents Use a form of technology in your presentation {i.e. refer to a website such as MoneySmart for further information, or make reference to an online calculator etc.). Inform them of your role in the loan process, and your Customer service standards (e.g. turnaround times, frequency of contact with them) Inform them of your relationship with your primary list of lenders and the range of lending products that may be available to them (dependent on their needs). Provide Jennifer and Philip with information on broking fees and commissions and how these will be formally disclosed to them. Identify three {3) of their current loannrelated needs and objectives, and also their future financial plans Ask two (2) clarifying questions about their current and future needs to confirm you have understood their needs correctly Explain the short and longterm advantages and disadvantages of a fixed interest-rate loan Thank the client for bringing in all of the documents you listed in your email (e.g. bank statements, payslips, ID etc.), although the tax returns are not included. You need to ask your client for their tax returns. However, your client is hesitant about providing their tax returns as they are concerned about the lender knowing their tax file number. Help your client to understand why it is required and what protections you will provide to keep their personal data safe. Conclude the interview appropriately, including advising next steps. The assessment criteria you will be assessed on is in the table below