Role Play Observation$/$Feedback

PROSPECT$/$CLIENT NAME:

$($NAME OF YOUR ROLE PLAY PARTNER$)$ Michele Johnston

APPOINTMENT DATE:

$($DATE OF PRESENTATION$)15/06/2024$

PROPERTY ADDRESS: $3/59$ Normanby Avenue, Thornbury VIC $3071$

PART $($A$)$

Provide this form to your prospective client $($role play partner$)$ and ask them to truthfully complete the questions below about your performance in your role of the agent. You will use this as part of your assessment to analyse the feedback from client to inform future presentations.

Select YES or NO for the questions below.

YES NO

Did the agent maintain eye contact with you? $$

Did you feel the agent listened actively to what you were saying? $$

Did the agent engage with you using open questions? $$

Did the agent display confidence in their presentation? $$

Did the agent manage to determine your needs by asking open questions? $$

Did the agent manage to build a good rapport with you? $$

Did the agent allow sufficient time for you to respond?

$$

Was the agent able to overcome your objection about commission? $$

Was the agent able to overcome your objection about cost of marketing? $$

Was the agent able to overcome your objection about property price? $$

Did the agent satisfy your needs and expectations at the meeting? $$

Thinking about your experience during the listing presentation, please provide constructive feedback to the agent about your experience so they may improve for future listing presentations.

Comments:

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PART $($B$)$

The following part is to be completed by you as the agent.

This exercise is a self$-$evaluation of your listing presentation.

Read through the feedback provided by your client $($role play partner$)$ in relation to your listing presentation and provide details about what you would do or say to improve your future presentations.

Details of Improvements for Future Presentations:

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