Ron manages a small restaurant with one computer on which were the accounts of the

business, payroll, and all business correspondence. It failed and had to be replaced. As Ron

had all the necessary software it was simply a matter of installing the software and then

copying the data on to the system. Ron was not sure where the software was located. He

had a box of disks, but these had been collected and retained for all the computers over the

last ten years. Finally, the correct collection was identified but all the serial numbers and

registration details were in emails on his computer, the computer that would not start.

Ron decided to go to a friends place and look at the email there and get all the details. This

took a few hours and he finally returned and started the install. Unfortunately, there were

several programs that were controlled by web access and the passwords had been stored in

the computer. He had to email them and get a response. Luckily he now had access to email

as he had to spend a long time going back over details to get account numbers and log in

name to prove that he could have the passwords. Finally, after three days, he had a fully

operational computer.

Work task: In the following case study, make a list of the issues that show poor procedures

in the management of business tools and the possible solution/s with each issue.