Question: Royce Consulting is considering some changes that the staff seems to like, but that managers oppose. One proposal is a hoteling system of scheduling an
Royce Consulting is considering some changes that the staff seems to like, but that managers
oppose. One proposal is a hoteling system of scheduling an office as needed rather than having
a permanent office. Another change is to upgrade to stateoftheart electronic office technology.
Royce had a stable and well defined culture, Norms included high performance expectations and
strong job involvement. A feasibility study showed that the partners supported the change, but
the managers opposed the hoteling concept. However, they said they would go along with what
the partners directed, reflecting the prevailing culture.
Why do the managers at Royce oppose the hoteling concept even though it is
financially the superior system?
How does the organizational culture affect this situation and this decision?
If the partners to ahead with the plan, what would you predict will be the outcome?
Based on your analysis, what recommendations would you give to the partners?
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