RT I: MULTIPLE CHOICE
Choose the best answer from the given options
11. The basic management functions are
a. Planning and organizing
b. Staffing
c. Leading
d. Controlling
e. All answers are correct
12. Which of the following is one of the ten critical decision area of operations management?
a. Design of goods and services
b. Managing quality
c. Process and capacity design
d. Location strategy
e. All answers are correct
13. Production is
a. the creation of goods
b. the creation services
c. the creation of goods and services
d. all answers are wrong
14. Operations management is
a. is the set of activities that create value in the form of goods and services
b. is the set of activities that create value in the form of goods only
c. is the set of activities that create value in the form of services only
d. is the set of procedures that create value in the form money and profit