Rubric A rubric has been assigned for each question. As a principle, the assigned mark will be zero if a learner gives a response that: is blank does not attempt to answer the assigned question (e.g., responds: 'I don't know'). Knowledge Test 1 SHORT ANSWER QUESTIONS Q1. List four (3) examples of work organisation and planning methods generally applicable to the hospitality industry. Q2. What are three (3) examples of commonly agreed and accepted 'roles and responsibilities' of supervisors and management in hospitality? Q3. What are three (3) examples of activities that a manager may undertake when 'leading' a team or organisation in the hospitality industry? Q4. What are three (3) examples of 'operational functions' in the hospitality industry? Q5. What are three (3) examples of how 'administration' procedures and systems might support work operations in an organisation? Q6. What are three (3) examples of how 'health and safety' procedures and systems might support work operations in an organisation