Question: Running head: PUT SHORT TITLE IN CAPS HERE Question 5 : Design of Good and Services ( House of Quality ) Construct a house of

Running head: PUT SHORT TITLE IN CAPS HERE

Question

5

: Design of Good and Services

(

House of Quality

)

Construct a house of quality matrix for a mousetrap. Be sure to indicate SIX

(6)

specific customer wants that you think the general public desires. Then complete the matrix to show how an operations manager might identify SEVEN

(7)

specific attributes that can be measured and controlled to meet those customer desires. Please use the template provided below for simplicity. DO NOT use free hands, rough work and take pictures.

Running head: PUT SHORT TITLE IN CAPS HERE Question 5: Design

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