Question: Rust and Oliver's (1994) three-dimensional model for measuring service quality includes: Physical output, service output, and process design.. Reliability, empathy, and atmosphere. Service product, service

Rust and Oliver's (1994) three-dimensional model for measuring service quality includes: Physical output, service output, and process design.. Reliability, empathy, and atmosphere. Service product, service delivery, and service environment. Service product, service training, and service atmosphere. Question 8 When comparing the various philosophies relative to "Total Quality Management", the general recurring themes include each of the following EXCEPT: Committed management Thorough inspection of output Customer-focus Employee involvement Inspired leadership

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