Question: Ryan was on a sales call talking to a potential customer, Stacey. Instead of asking Stacey question after question, he let her talk about areas

Ryan was on a sales call talking to a potential customer, Stacey. Instead of asking Stacey question after question, he let her talk about areas of improvement for her employees. Ryan used follow

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up questions. and confirmed what he heard and only asked a few

customer service

jargon

active listening

one

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way communication

Ryan was on a sales call talking to a potential customer,

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