Question: Ryan was on a sales call talking to a potential customer, Stacey. Instead of asking Stacey question after question, he let her talk about areas

Ryan was on a sales call talking to a potential customer, Stacey. Instead of asking Stacey question after question, he let her talk about areas of improvement for her employees. Ryan used ______ and confirmed what he heard and only asked a few follow-up questions. Group of answer choices

jargon

active listening

one-way communication

customer service

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