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Multiple choices

31 Customer Service Strategy When creating a customer service strategy you should always: Please mark all that appiy: Ci Consider what services customers may need to complete the purchase D Consider what services customers may need after the purchase [:1 Outsource customer service to a call center Cl Specify the timing of service actions D Hire a marketing research rm to conduct customer surveys Reset Maximum marks: 2.5 32 Service Levels When determining service levels you should always: Please mark all that apply: C] Consider the level of service your channel members can deliver C] Provide better service than the customer expects [1 Consider your resources El Consider what level of service is consistent with your product's brand or positioning El Provide the highest possible service level Reset Maximum marks: 2.5