S

Question 1 Sit-Cafe maintains customers' satisfaction by continuously analyzing customers awwers to detailed and focused evaluation questionnaire on the effectiveness of their products. This type of operational control is - Feedforward Control Transformation Control Intermediate Control Feedback Control E Transactional Control. Question 2 Question 2 According to 'Fielder's Contingency Model of Leadership, what is the most effective leadership behavior in situation four, where the leader-member relationship is "Good,' task structure is "low and position power is 'Weak"> A Environment-oriented behavior. B Relationship-oriented behavior. Consideration behavior. Task-oriented behavior. E Initiating Structure behavior. 1 Point Question 3 Question 3 What is the purpose of benchmarking? to help introduce and manage change B to assess the need for change to decide on which change to make. O @ 0 0 to get buy-in on a proposed change to evaluate the success of a change. 1 Point Question 4 119 minutes remaining