Question: Safety capacity is: a. the excess processing capacity (supply) available to handle the customer inflows (demand) b. the amount of capacity utilization in excess of

Safety capacity is:

a. the excess processing capacity (supply) available to handle the customer inflows (demand)

b. the amount of capacity utilization in excess of 1.0

c. the average amount of total flow time spent by the customer in the queue

d. the length of the queue divided by the total number of customers in the system

e. none of the above

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