Question: Sakura is a project manager facilitating a conflict between two team members. She asks them to explain why the conflict started, but neither can remember.

Sakura is a project manager facilitating a conflict between two team members. She asks them to explain why the conflict started, but neither can remember. She asks if they can work out their differences peacefully, but they immediately start raising their voices and shedding tears; an important deadline was missed today, and emotions are high. Which conflict management technique should Sakura employ?

a		withdraw/avoid
b		smooth/accommodate
c		collaborate/problem-solve
d		force/direct

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