Sally Evans .. A new Leader :Case study Read the following case and answer all the questions based on leadership knowledge, skills and practices that you are studied. Sally Evans got promoted as sales manager and is in-charge of 9 sales representatives and 2 accounts managers. Before being promoted, she was the accounts manager. Her work was well-appreciated by her manager. She was always dedicated and involved in her own devices, to ensure the best results After becoming a manager, she immediately identified that her former manager did not use any kind of formal monitoring or performance measuring tool. Sally is an exceptionally systematic and organized person so her first step after becoming a manager was to prepare an excel sheet of individual person from her team to record the entry of their sales and their budgeted sales figures. Sally is quite professional, to motivate each employee and recognize their performance, she developed a transparent communication procedure by attaching each spreadsheet and linking it to the excel sheets of the team. The purpose behind this was to encourage a transparent and open communication amongst team members. It also facilitated each member in evaluating and comparing individuals performance against other team members. In later days, she discovered statements of debtor from the key clients. The accounts were 90 days in arrears, which was 60 days longer than the period of 30 days, set as per the company policy. She facilitates continuous improvements, hence took it as her duty to pay the outstanding debts. In future, such debts should be paid off within the timeframe without exceeding it.

4. Elucidate Sallys innovative and communication skills while designing better actions to lead her team.

5. Is Sally a manager or a leader. Justify your answer?

6. The need for change is more likely when a long-time leader retires a new leader is brought in do you agree with this statement? Clarify the Role of Leadership in Implementing Change.