Question: Sam: Well, if you could develop sub - topics for each of these areas or a list of important points, we can develop some material

Sam: Well, if you could develop sub

-

topics for each of these areas or a list of important points, we can develop some material surrounding this.

Andrew: Sure. I think we can develop some role plays or something to illustrate the points. And, I like your idea about asking manufacturers to provide product knowledge, especially for new products. Ok

,

so I will go ahead and develop an extensive list of sub

-

topics on each of these areas, then maybe we can meet next week to discuss.

Sam: Perfect. Once we do that, we can divide who will do what training and also figure out some sort of schedule.

Andrew: Sounds great!

Which reasons did you see in this scenario as to why customers remain loyal to P

-

Town?

Multiple Choice

product knowledge

ordering online

communication skills

Sam: Well, if you could develop sub-topics for each of these

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