Sam works for a cleaning company. At Sam's workplace there is a company meeting every week to
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1. Imagine you are Sam. Use active listening and questioning techniques to clarify issues during the meeting.
a. What questions would you ask your boss to clarify the part of the message you didn't understand?
b. How would you approach your boss about speaking slowly, use of Australian accent, and saying things that did not use jargon and Australianisms? .
2. Imagine you are Sam. One of your colleagues is angry because he thinks it's unfair that they should work extra hours. He is using offensive language to describe the people by name who called in sick. What would you say to your colleague? Try your best to ensure you're honest, respectful, open and polite during communication. Answer:
3. Imagine you are Sam. Present solutions to the problem your boss described. Answer:
4. How should Sam deal with this issue of his colleague using offensive language to describe the people who called in sick. Sam feels that he must report the matter to his superiors...how should he communicate this?