Sample Defects Sample Defects 1 32 16 22 2 25 17 26 3 37 18 16 4 19 19 26 5 26 20 31 6 18 21 16 7 26 22 27 8 32 23 24 9 26 24 35 10 23 25 16 11 32 26 24 12 19 27 27 13 32 28 21 14 23 29 26 15 27 30 35

Representatives of the Patriot Insurance Company take medical information over the phone from prospective policy applicants prior to a visit to the applicant's place of residence by a registered nurse who takes vital sign measurements. When the phone interview has incorrect or incomplete information, the entire process of approving the application is unnecessarily delayed and has the potential of causing loss of business. The following data were collected to see how many applications contain errors. Each sample has 200 randomly selected applications. Click the icon to view the sample data. a. What are the upper and lower control limits of a p-chart for the number of defective applications? Use z = 3. The UCL equals and the LCL equals (Enter your responses rounded to four decimal places. If your answer for LCL is negative, enter this value as 0.)