Samsung Case study: Project Draft 5: Executive Summary, Appendices References, Table of Contents, Cover Page, Full Final Report Structure of the Project Guidelines for Completion About 80% of the work should be completed during class time in team breakout rooms with the video on. Finalizing the report and the presentation If you are the consultant for this project, list the 3 most impactful engagement topics. (What would you recommend Samsung to work with you on next - do you suggest changes in the customer complaints management process? Benchmark Crisis management (customer - search library BOB (best of best) and WOW (worst of worst) examples and explain 10 lessons learned