Sandy is upset with their purchase of a new kitchen appliance made by the company Kitchen Staple, baking, mix master, food processor, and blender all in one. She reached out to the company with its lack of ability to do what she thought and was sold the appliance would do by the salesperson at the company store. It is really only a blender, nothing else and wants to hear back from someone at the company about the lack of operability she originally anticipated, as she already removed all her other appliances to replace it with this one. She has reached out to the company and is waiting for a response.

1) As the customer care manager of Kitchen Staple, explain why is it important to regain the trust of a customer in an adjustment message. Explain what an adjustment message is. (2 marks)

2) Draft an adjustment message back to Sandy as the customer care manager to deal with Sandy's complaint. (3 marks)

Answer rating: 100% (QA)

Regaining Trust and Crafting an Adjustment Message for Sandy 1 Importance of Regaining Trust and Adjustment Messages Regaining trust is crucial for se... View the full answer