SANTA CRUZ GUITAR COMPANY

Santa Cruz Guitar Company (SCGC) Is a small-scale manufacturing operation, producing fewer than 800 Instruments a year. The company does not have a for. mal quality department nor has It consciously tried to apply the principles of TQM. Nevertheless, a tour of its facilities and operation) suggest that many of the principles of TQM and Deming s 14 points are evident.

Based on the Case Santa Cruz Guitar Company (SCGC), answer the following questions:

1) Identify three operations and quality practices of SCGC that reflect use of specific Quality Management Principles. Explain. 

Practice #1:

Practice #2:

Practice #3:

2) List two Quality Management Principles SCGC is not using? Explain