SCENARIO $1-4$ An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism$,$ turnover and job satisfaction within her department. Although many options are available in gathering this information, she has decided to focus on individual$-$level, group$-$level and organization systems$-$level variables.

$12$

Refer to Scenario $1-4.$ Negotiation, conflict, power and politics are

processes.

$15$

industry level

$18$

$21$

individual level

organizational level

departmental level

group level