Scenario $1$: Handling a Dissatisfied CustomerContext:You work for an e$-$commerce company, and a customer has received a damaged product. The customer is frustrated, expressing dissatisfaction with both the quality of the product and the inconvenience caused. The customer has contacted your company's customer service to seek a resolution.Challenges and Opportunities:$-$ Challenges: $-$ Managing the customer's emotions and frustration. $-$ Effectively addressing the issue of the damaged product. $-$ Ensuring customer satisfaction and loyalty despite the negative experience.$-$ Opportunities: $-$ Demonstrating empathy to acknowledge the customer's frustration. $-$ Providing a swift and satisfactory resolution to the issue. $-$ Implementing communication strategies to retain the customer's trust and prevent negative word$-$of$-$mouth.