Scenario 1 Kristen is creating software so that a rapidly expanding shipping company can more quickly identify the location of its shipments. However, each location it ships to has its own identification system for the crates. She is now contacting cach location to inform them that they will all need to standardize their identification systems for reasons of efficiency Scenario 2 Jonas is working to create a communication network between a parts supplier and the myriad businesses itsells to His challenge is that each company has its own parts numbering system, and the needs to create technology that automatically handles these differences, he doesn't, the companies may go elsewhere to order parts. ple of web services, a type of technology that allows a company to send information to another company predictive software anslated into a standardized format knowledge stores mber is that all of this information technology is created to aid in the process of acquiring knowledge. Software decision support systems called information systems that provide sophisticated tools to help managers make decisions, referred to as