Scenario $5$

Your flight was delayed, which is causing many customers to have a very short amount of time before their connecting flights. Several customers have expressed concerns and are anxious about missing their connecting flights.

$\backslash$table$[[,\backslash$table$[[$Highly$],[$Ineffective $-],[$very likely to$],[$worsen the$],[$situation$]],\backslash$table$[[$Somewhat$],[$Ineffective $-],[$likely to$],[$worsen the$],[$situation$]],\backslash$table$[[$Somewhat$],[$Effective $-],[$likely to$],[$improve the$],[$situation$]],\backslash$table$[[$Highly$],[$Effective $-],[$very likely to$],[$improve the$],[$situation$]]],[\backslash$table$[[$Upon arrival, make an announcement asking all customers to remain seated$],[$so that customers with flights in less than $45$ minutes can deplane first.$]],0,0,0,0],[\backslash$table$[[$Explain to the customers that you understand their concerns, but it is not$],[$the airline's fault.$]],$O$,$O$,$O$,(],[\backslash$table$[[$While inflight, make an announcement that the timing to get to connecting$],[$flights will be tight, and go through the cabin to address in person any$],[$concerns that customers may have.$]],(,0,0,0],[\backslash$table$[[$Explain that delays are common, so in the future, customers should schedule$],[$more time between flights so they do not stress about missing connections.