Question: Scenario 6 : An associate is upset about not being promoted. Their manager told them it went to a more qualified associate, but did not

Scenario

6

: An associate is upset about not being promoted. Their manager told them it went to a more qualified associate, but did not give any other information. The associate asked to talk to you about the situation.

Please rate the effectiveness of the response. Meet with the associate and provide feedback on performance areas to improve. Follow

-

up with the associate

s manager and coach them on how to handle tough conversations. Ineffective Slightly Effective Moderately Effective Highly Effective

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