SCENARIO $7-1$

Sam is a sales representative for Alliance Lid. who is having trouble explaining the benefits of his product. He has decided to try to improve his communication by examination of the communication process model. Currently, he calls customers on the phone and tells them what new products are available. He then sends the customers their orders via the postal service His customers frequently return goods because they are not as expected.

Referring to SCENARIO $7-1,$ returned goods are a form of

Select one:

channel

medium

decoding

encoding

feedback