Question: Scenario: A new training process has been implemented at a large production company. Using statistics, the Quality Manager reports that the training process has decreased

Scenario:

A new training process has been implemented at a large production company. Using statistics, the Quality Manager reports that the training process has decreased the average employee production rate by 5%. However, the operations Manager reports that the output rate has increased after the launch of the training.

Questions:

1. Discuss how both managers can be correct.

2. Describe how the data could be better reported to convey the true "story" of the data.

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