Scenario Question \# 1 It's five o'clock in the afternoon. The Guest Services Manager comes to you and asks, "What's left for the day?" What screen would you go to find out this information? ( 1 mark) What are 2 important pieces of information on this screen? ( 2 marks) Scenario Question \#2 Ms. Judy Wallis has just called to make a reservation at your resort. She would like to stay next week and would like to book the Penthouse. - What screen can you access to assist with this request? ( 1 marks) - Why would this be an important booking? ( 1 mark) Scenario Question #3 A guest calis regarding their upcoming reservation for next week and requests a crib and roll away bed. - Which 2 functions or screens will you access to inform the FD and HK departments? (2 marks) - What is the purpose of these screens/functions? ( 2 marks) Scenario Question \#4 An associate of a guest has called to inform the guest that the meeting location has changed for the afternoon. - Which screen/function will you access to inform the guest. (1 mark) - Which ways can the guest receive the information? ( 2 marks) Scenario Question #5 A guest is due to check-in to the hotel today and has a history of being a problem guest. The guest is particular in the room assignment, feather pillows and extra towel in the room. There is a list of previous complaints about the property, but they continue to return. - Which screen/function would assist the FD/HK in preparing for the arrival. ( 1 mark) - What type of message is this for the staff at the hotel? ( 1 mark) Scenario Question \#6 A guest has arrived for a conference at your hotel. The guest's company is providing the payment for the room but all other charges such as dining, spa, lobby lounge and parking are to be charged directly to the guest. - Which screen/function do you access to make sure the appropriate accounts are charged? ( 1 mark) - What is the name of the account for the charge of the room? ( 1 mark)