SCENARIO To the person in charge at Cartier: I am writing to you because of back to

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SCENARIO To the person in charge at Cartier: I am writing to you because of back to back bad experiences with Cartier recently and I feel compelled to share my feedback as this is not the level of service we expect from Cartier. Last weekend, I and my husband visited your ION boutique to take a look at the Love bracelet because we heard so much about it. It was to celebrate our 20th year wedding anniversary. To my disappointment, we were surprised and upset on the Sales staff attitude as they seemed unwilling to help and were very unfriendly. We left the store without buying anything because we did not feel welcome at all. The following week, my husband called to ask about your Just Un Clou and was informed that it was out of stock. I can't believe that such a big company would not have sufficient stock for your items . Now I can't get my son the graduation gift to mark his entry into the corporate world. To top this all off, my mum also just went to the Taka boutique with her Santos watch for servicing. She was informed that because her piece was more than six years old, we have to pay a service fee?? I must say that these experiences really dampened my faith and interest in Cartier. My extended family and my own family used to adore Cartier. Now I am not so sure. I hope you do something about my feedback. INSTRUCTIONS You are currently an Ambassador at CRC and you have received the above complaint via email. Draft a response back to the customer to address her grievances and also include any service recovery proposals or follow up actions which you feel could help to turn the negative experiences into a positive one. Assume that the Just En Clou is still out of stock, but the Love bracelet Is available