Scenario:$$ While the company is basically profitable, and typically considered a success, customers don$$t seem to demonstrate loyalty toward our products and services, and employees typically don$$t seem that excited about what they do$.$ We have few customers that have been with us for a really long time.$$ Our employee turnover is higher than the industry average, and it is sometimes difficult to recruit for key open positions.$$ We$$re concerned that a general decline will impact our current perceived profitability and success.