Scenario: You are the Human Resources Manager for a large manufacturing company. The majority of the workforce does not have a High School diploma, and you estimate they have an education level of 9th grade. Last year you created and communicated a new Code of Ethics... the legal department insisted that the wording in the Code of Ethics had to be written in "formal legal language" and provide no "real world examples" (because examples could be limitless and only confuse people).

Today an employee was investigated and found to have violated a rule in the Code of Ethics. He stated he didn't understand what he did was wrong. It is obvious to you that indeed he did not understand his action was wrong - even though you have his signature on the Code of Ethics document that he read/understood the policy. The repercussion for violating this policy is employment termination.

Question: What do you do next in this situation? What do you do in both the short term and long term to react to this situation?