Scenario: You have been asked to analyze a purchasing process that has a number of inefficiencies and then recommend a solution. One of your colleagues on your team tells you that he had to investigate a similar process a year ago and produce a report. He thinks that it is likely that your process would benefit from the same solutions he proposed for his process last year.

Question $1$: Ask for more detail about the process he investigated so that you can assess what the similarities are with your process and what might be different.

Answer: Counter productive, Ineffective, slightly effective, Effective, or Very Effective