Scenario: You receive a call from a father whose son is awaiting his AIDS test results. The son isn't calling because he's terrified; he's asked his father to call for him. The son, however, is legally an adult and you cannot release the test results to his father without legal consent. You need to explain the situation to the father and take a message over the phone that you will then relay to the patient's doctor.

How do you handle this situation as a Nurse using effective communication skills in a professional and thoughtful manner ?

Answer rating: 100% (QA)

Handling a Call from a Father About His Sons AIDS Test Results 1 Acknowledge and Validate Empathize with the fathers concern Mr Fathers name I understand this is a difficult and stressful time for you ... View the full answer