Scenario

Your local GPDOCS medical practice, has traditionally been open to serve patients from 8h00-17h00 Mondays to Fridays and closes on weekends. GPDOCS medical practice is entirely government funded and has no private patients. The practice employs 13 doctors, 4 nurses and 15 administration staff. GPDOCS provides free medical services to 15,000 registered patients in South London. The Practice Manager, Mr. Dee at GPDOCS is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager also supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. A change in government policy has meant that GPDOCS must now be open from 7h00-20h00 Monday to Friday, and also open on Saturdays 9h00-14h00. Although the government changed policy and the contract, it has not offered any additional fundingto deliver the enhanced service. The government has also stated that the change mustbe implemented within a three-month time frame. GPDOCS staff received the news with dismay but accept that they will have to reorganise their work patterns to accommodate the change in policy. The Practice Manager, Mr. Dee has been tasked with the development of a change strategy and has asked for your help.

Task 1 of 2 Strategic Change Plan (AC 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3 5.1, 5.2, 5.3)

Mr. Dee has asked you to develop the change strategy for GPDOCS using an established change model. Mr. Dee last studied business ten years ago and is not sure whether he should use Kotters 8 Change Model, Lewins change management model or Hiatts ADKAR model to manage the change. Instructions: Develop a change management strategy, considering the GPDOCs stakeholders that incorporates the following sections:

Conduct a stakeholder analysis for GPDOCS and summarise the results in a stakeholder map highlighting interest and influence groupings.

Use the results of the stakeholder analysis to identify and evaluate resistance to the change process.

Critically evaluate the three change management models, their relative advantages and disadvantages, and justify the selection of a model to apply at GPDOCS.

Critically discuss the involvement of the functional areas in developing a change plan

Draft a strategic change plan for GPDOCS by applying the selected change management model with timelines and SMART progression metrics