Scorecard Analysis: Process Improvement Report To prepare to complete this assignment, use the internet to review the following materials: Kaplan and Norton's 1992 article, "The Balanced Scorecard: Measures that Drive Performance," from Harvard Business Review. Gunduz and Simsek's 2007 article, "A Strategic Safety Management Framework Through Balanced Scorecard and Quality Function Deployment," from Canadian Journal of Civil Engineering. Koumpouros' 2013 article, "Balanced Scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece," from International Journal of Health Care Quality Assurance. Behrouzi, Shaharoun, and Ma'aram's 2014 article, "Applications of the Balanced Scorecard for Strategic Management and Performance Measurement in the Health Sector," from Australian Health Review. The updates addressed in Kaplan and Norton's 1996 article, "Linking the Balanced Scorecard to Strategy," from California Management Review. Norton's 2011 article, "Strategy Execution Needs a System," which provides a brief retrospective on updates and lessons learned. To complete the assignment, write a paper in which you: 1. Describe the selected organization, including its vision and mission. (Attached is the PowerPoint presentation about the selected organizationTenet Healthcare Corporation) 2. Analyze the company using any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization. Use the materials listed at the beginning of this assignment. 3. Communicate vision, strategy, objectives, measures, targets, and initiatives for each of the following four elements through a macro-level discussion: -Financial performance measures. -Internal business processes. -Learning and growth. -Customer satisfaction. 4. Convey the organization's values through an ethical, organizational, and directional strategy. 5. Synthesize evidence-based and best practices into recommendations for monitoring and improving discussions. 6. Generate one recommendation for each of the following: -Process improvements. -Quality improvements. -Organizational efficiency. -Learning. * In your recommendations, use specific language and include evidence-based concepts from peer-reviewed literature, including a minimum of four outside peer-reviewed sources. Assignment Requirements Cover page. Abstract. Table of contents, including list of figures and tables. Headings and subheadings. Reference list. Length of paper: 10-12 typed double-spaced pages. Tenet HealthCare Corporation Case study on scorecard analysis on Tenet HealthCare About Tenet HealthCare Tenet HealthCare was founded in 1967. It is an investor-owned healthcare organization. Its headquarters is at Fountain Place Dallas , Texas. It has the best services in medical provision and attending to patients. Tenet partners with other Healthcare facilities to attain the best in all perspectives, ranging from employees management, hospital expertise, physicians, partners and market domination. It operates other nine facilities in the United Kingdom and approximately 400 outpatients in the United States of America. About continue..... Ever since it was established, Tenet HealthCare has launched a number of brands and opened many HealthCare facilities for instance in 2008, Tenet set up Conifer Health Solutions. Itself, Confer Solutions, is capable of serving over 700 clients. In addition, in May 2014, Tenet HealthCare also founded Med Post Urgent Care. Conifer tremendously grew financially, for instance in 2015 it processed a total of $25 billion in its income revenue. This is a network of urgent care centers which are based in the lower parts of the United States. About continue..... Tenet HealthCare completed purchasing of Vanguard Health Systems, which was an investor owned hospital company. The process of acquiring Vanguard resulted to the third largest investor owned hospital in the United States in terms of income generation, assets owned like hospitals and healthcare units. Last year Tenet also acquired United Surgical Partners International making Tenet the largest operator in outpatient surgery in the U.S. This resulted to a positive deviation of Tenet from position 229 to position 170. Mission and Vision of Tenet HealthCare Mission \"Tenet's HealthCare name and logo reflect its core business philosophy , the importance of shared values between partners in providing a full spectrum of quality and cost-efficient health care." Vision \"Tenet will differentiate itself as a leader in quality health care delivery and will be recognized for the passion of its people and partners in providing quality, innovative care to the patients it serves in each community." Scorecard analysis on Tenet HealthCare Balanced scorecard also abbreviated as BSC refers to performance management tool normally used by management to keep track of how employees perform tasks and even monitor their actions in relation to their assigned duties. It has supporting guidelines which help managers deduce conclusion which include standard structured report which is supported by design tools. The Balanced Score Card (BSC) translates Tenet's Healthcare mission, vision, and strategy into a comprehensive set of performance matrices. The balanced scorecard support the five pillars of Tenet Healthcare, which are quality, service, people, cost, and growth. Due to the previous weakness of management approaches in scorecard analysis, Kaplan and Norton described a four model approach to analyze employee management. Kaplan and Norton's 1996 model In this approach, Kaplan and Norton insisted that though the traditional financial are considered obsolete, they are still applicable because it tells story of the past events. These history though may look unnecessary but are important as they assist management to evaluate the future of its critical issues including employees management, technology implementation, suppliers and customers. This model has four categories described below: Learning & Growth Perspective In this perspective, employees are trained for individual awareness and to the advantage of the organization. Tenet HealthCare has organized a lot of seminars and training to its employees to provide expert training to improve their services delivery to customers and partners. Internal business processes In this perspective, the managers use in house parameters to evaluate their businesses. Tenet conducts internal surveys regularly from their employers to determine if they are meeting their customers demand. This helps them realize their weakness and strength thus minimizing and maximizing respectively. Customer satisfaction This perspective involves realizing the customer taste in the products an organization is dealing with. Tenet being a large healthcare dominating the market, it has a lot to effect here. Regularly it conducts surveys in market taste on their products, terms of services. This helps them improves on some key issues which improves on their delivery of services and revenue at large. Financial performance measures Kaplan and Norton strongly agree with the traditional need for financial data. This data forms the basis of determining where failures occurred and taking the relevant measure to avoid. Tenet has well established financial management to analyze the financial history of the company and suggest the best practice for the future financial steps to be effected by Tenet HealthCare. Recommendations Tenet should implement learning more than training because learning is more involving and beneficial. They should employ mentors and tutors with a lot of experience to create confidence in their employees. Tenet should extend business process to employees in all its branches to get the general view of the company. In addition internal business process should not be conducted by outsiders at all costs. Management should employ relevant technology to cover its wide international market like use of online survey forms. I recommend use of modern information technology to analyze the financial history of the company and come up with accurate predictions for better Tenet financial superiority. References: Chandler, G. N. (2015). Control structures used in family business to manage wealth: operationalization of antecedent and outcome variables. Entrepreneurship Theory and Practice, 39(6), 1305-1312. Lawrie, G., Shulver, M., & Antarkar, N. (2015). The Balanced Scorecard as a communication protocol for managing across intra-organizational borders. Jones-Schenk, J., Bolton, L. B., Swanson, J., Hassmiller, S., & Chow, M. (2015). Multistate Approach to Preparing Registered Nurses: How 3 Nurse Executives Shaped a New Nursing Education Model. Journal of Nursing Administration, 45(9), 462-466. https://www.tenethealth.com/about/our-story