Search this document Is this document missing answers? Crop or click to get answers and explanations from our expert tutors a 48/57 Fit to width Part A: Monitor the outcomes of operational performance This part of the activity required you to implement relevant monitoring processes for ongoing monitoring of the operational plan. To do so, you are required to: Assess the progress of operational plan in the achievement of profit and productivity plans and targets (refer to the activity context) Identify the variations to the operational plan and document the areas of under- performance Recommend solutions Document, how you rectified the situation? Identify the performance gaps of your team members considering the areas of under-performance Document the training needs, actions to be implemented, timeframe, resources required considering the performance gaps You must use the template provided and get the document signed from your supervisor/trainer/assessor. Get Answers Search this document Q 49/57 Fit to width Is this document missing answers? Crop or click to get answers and explanations from our expert tutors going over-budget, a formal variation in your plan may be required to address the situation. Performance gaps (Any three) Training needs Actions Timeframe to be Resources required implem ented Get Answers Search this document Q gap 0/0 Is this document missing answers? Crop or click to get answers and explanations from our expert tutors BUSINESS INSTITUTE Activity 3: Monitor and review the outcomes of operational performance Activity context Get Answers WWW.BERKELEY.LOU.AU I INFO@BERKELEY.LOUA The operational plan was implemented. To monitor and review the outcomes of operational performance, a review was conducted at the end of first quarter. The following were the outcomes of the review conducted: Profit margins were 20%. This was due to lack of operational efficiency. Customer satisfaction rates were achieved. Marketing campaigns need to be more focused on services offered The productivity standards were achieved. areas of under performance Document 3 performance gaps, training needs, actions to be implemented, timeframe, required considering the performance gaps Staff performance management was conducted. It was identified that the customer service staff needs training in interpersonal skills. Description of the activity This activity requires you to monitor and review the outcomes of operational resources